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[моё] Home Internet Rostelecom
One of the pluses, probably, is the support: I contacted them at 3 a.m., and by 11 a.m. they sent a guy, which is quite good.
For three weeks the internet worked through a single spot; I thought they were testing blockages or something like that, yeah, right.
A specialist arrived, I told him everything, and earlier over the phone I said I had diagnosed everything thanks to the router (jerry‑rigged), the problem wasn't on my side, and instead of calling to check the line to the apartment and see what could be wrong with the equipment, I cut off the crimped socket, installed disposable clamps and... it seemed like that was the problem, the personally stupid subscriber installed the socket, the problem was in it... BUT – surprise, it wasn't the socket ).
He even pinged the admins, asked what's up, they replied that supposedly there's no issue from his (my) side of the internet, everything is fine on their end.
And how did it all end? No miracle happened with the re‑crimped cable, so he went to the equipment, switched to another port and... everything started working, wow, turns out the problem was their ancient equipment, as he himself told me, kind of ancient.
So it turns out I'm the specialist, since I could determine this physically without having access to the equipment, while the guy was just an installer who didn't care at all about what I said about pinging the equipment, etc.
The only thing is, due to professional deformation I completely forgot about the speed test (speedtest, not a disease), and it showed a speed of 60 Mbps download and 120 Kbps upload, even though the plan is 100 Mbps ))).
For three weeks the internet worked through a single spot; I thought they were testing blockages or something like that, yeah, right.
A specialist arrived, I told him everything, and earlier over the phone I said I had diagnosed everything thanks to the router (jerry‑rigged), the problem wasn't on my side, and instead of calling to check the line to the apartment and see what could be wrong with the equipment, I cut off the crimped socket, installed disposable clamps and... it seemed like that was the problem, the personally stupid subscriber installed the socket, the problem was in it... BUT – surprise, it wasn't the socket ).
He even pinged the admins, asked what's up, they replied that supposedly there's no issue from his (my) side of the internet, everything is fine on their end.
And how did it all end? No miracle happened with the re‑crimped cable, so he went to the equipment, switched to another port and... everything started working, wow, turns out the problem was their ancient equipment, as he himself told me, kind of ancient.
So it turns out I'm the specialist, since I could determine this physically without having access to the equipment, while the guy was just an installer who didn't care at all about what I said about pinging the equipment, etc.
The only thing is, due to professional deformation I completely forgot about the speed test (speedtest, not a disease), and it showed a speed of 60 Mbps download and 120 Kbps upload, even though the plan is 100 Mbps ))).
And how I realized they had a problem: I disabled the default route from their router, and the ping was steady with no loss, which already means the cable is fine, but as soon as you get the route back, there are losses, i.e., it's clear the issue is with packet processing, not the cable.
That's the story, I decided to speak up, otherwise my outrage would have no limit ).
I'll wait two weeks and put the socket back, because who knows, their switch might start dying again and they'll cut the socket again, and then I'll show that I left it exactly as you did.
Well, this is really such idiocy, conducting diagnostics at the level of “the subscriber is an idiot”, when the fact is that he did something. The guy was too lazy to go to his own equipment but not too lazy to re‑crimp his socket in the junction box and mine at the same time, damn.
That's the story, I decided to speak up, otherwise my outrage would have no limit ).
I'll wait two weeks and put the socket back, because who knows, their switch might start dying again and they'll cut the socket again, and then I'll show that I left it exactly as you did.
Well, this is really such idiocy, conducting diagnostics at the level of “the subscriber is an idiot”, when the fact is that he did something. The guy was too lazy to go to his own equipment but not too lazy to re‑crimp his socket in the junction box and mine at the same time, damn.
Ratio of positive and negative votes: 6/0
